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Q & A
Fragen und Antworten
Questions and Answers
What is the CND-OSTAR user cloud database?
The CND-OSTAR user cloud database is an exclusive cloud storage in Germany for you, the users of the application for OSTAR heart spectrum blood pressure measurement.
The benefit of using the CND-OSTAR user cloud database is an extra backup of your measurement data and an option to export these measurement data. And if you wish, you can also share these measurement data with persons of your selection, such as family members and/or doctors.
The use of the CND-OSTAR user cloud database is absolutely optional. Without using the cloud database, the application for OSTAR heart spectrum blood pressure measurement is also fully functional except the cloud synchronisation.
Is it safe in using the CND-OSTAR user cloud database?
The CND-OSTAR user cloud databse is build under the Google Cloud Plateform with high standard to ensure safe storage and to best protect your privacy in accordance with the provisions of the General Data Protection Regulation (GDPR).
The administration of the cloud database requires only limited information from you, namely the series number of your OSTAR heart spectrum blood pressure monitor, the UUID of your smartphone and the email address you used for registration.
Every user must first register a user account in the CND-OSTAR user cloud database by using a unique email address and a personal selected password. After the user account is activated, only the person who use the correct registered email address and the password can log in and access the user account in the cloud database.
What are the costs for using the CND-OSTAR user cloud database?
For the owner of the OSTAR HK-809 heart spectrum blood pressure monitor, the use of the CND-OSTAR user cloud database is free of charge for a period of two years.
For the user of the general application for OSTAR heart spectrum blood pressure measurement, the use of the CND-OSTAR user cloud database is 6,19 Euro for the first period of two years.
The annual fee for the extended use of the CND-OSTAR user cloud database after the first two-year period expired is 5,95 Euro.
How can I register a user account in the CND-OSTAR user cloud database?
The registration of a user account in the CND-OSTAR user cloud databse can be carried out only by the application for OSTAR heart spectrum blood pressure measurement.
To register your user account in the CND-OSTAR user Cloud-Database, you must first complete your account settings in the application for OSTAR heart spectrum blood pressure measurement, and confirm the series number of your OSTAR heart spectrum blood pressure monitor by complete at least one measurement using the application for OSTAR heart spectrum blood pressure measurement.
After you have completed the registration of your user account in the CND-OSTAR user cloud database, you will receive an account activation email on your registered email account. You mest activate your user account before using the cloud database.
How many user accounts can I register in the CND-OSTAR user cloud database?
If you are the owner of the OSTAR HK-809 heart spectrum blood pressure monitor, you can use the the HK-809 application for OSTAR heart spectrum blood pressure measurement to register at most two user accounts (a main user and a second user) in the CND-OSTAR user cloud database .
If you are the buyer of the general application for OSTAR heart spectrum blood pressure measurement, if you also pay the fees to use the CND-OSTAR user cloud database, you can use the general application for OSTAR heart spectrum blood pressure measurement to register at most two user accounts (a main user and a second user) in the CND-OSTAR user cloud database.
You can register these two user account all in one smartphone or separately in two smartphone, provided that all the smartphone used has downloaded and successfully set up the application for OSTAR heart spectrum blood pressure measurement.
How can I access my account in the CND-OSTAR user cloud database?
You can access your account from the application for OSTAR heart spectrum blood pressure measurement or from the browser in your computer by entering the URL https://www.ostarcare.de, after your account in the CND-OSTAR user cloud database was activated, .
You will be requested then to enter your registered email address and password to log in to your account.
Why don't I received the activation email for the registration of my user account in the CND-OSTAR user cloud database?
Please check if your email server opt out the activation email as a junk mail. Please open your spam folder in your email account to see if the mail was there.
If there is no where to find the activation email, please open the application for OSTAR hear spectrum blood pressure measurement on your smartphone and double check again if the email address you registered for your user account in the CND-OSTAR user cloud database is correct and is valid for receiving emails.
If your registered email address is correct, You can always request a new activation email on the management webpage of the CND-OSTAR user cloud database (URL https://www.ostarcare.de) by clicking on the option "Activation email".
How can I receive a new activation email for my account in the CND-OSTAR user cloud database?
You can always request a new activation email from the management webpage of the CND-OSTAR user cloud database (URL https://www.ostarcare.de) by clicking on the option "Activation email".
How can I correct an invalid email address used in the registration of my user account in the CND-OSTAR user cloud database?
If you used an invalid email address during the registration of your user account in the CND-OSTAR user cloud database, please check and correct your registered email address first in the application for OSTAR heart spectrum blood pressure measurement, then contact the CND-OSTAR Team to change the registered email address of your account accordingly in the CND-OSTAR user cloud database.
How can I change the registered email address of my user account in the CND-OSTAR user cloud database?
For safty reason, the change of the registered email address of your user account in the CND-OSTAR user cloud database can only be done by the CND-OSTAR Team. You have to contact the CND-OSTAR team to submit a request.
Please follow the following steps to sumit the request:
Later you will receive an notification email on your new email address with a temporary password from the CND-OSTAR Team. Please log in to your user account in the CND-OSTAR user cloud database again with your new email address and the temporary password received.
On the "User Management" page, click the button "EDIT" to open the "MODIFY ACCOUNT INFORMATION" page. Click on the button "CHANGE" to replace the password with your registered password.
Please enter the temporary password first when requested and then enter the password you registered for your account. Click on the "SAVE" button to save your inputs.
You will be logged out of your account automatically after the password has been changed.
How can I change the registered password of my user account in the CND-OSTAR user cloud database?
Please replace the old registered password of your account in the measurement application with your new password first.
Please follow the following steps to change your password in the CND-OSTAR user cloud database:
You will be logged out of your account automatically after the password has been changed.
How can I delete my user account in the CND-OSTAR user cloud database?
If you no longer want to use the CND-OSTAR user cloud database, you must delete both your user account in the CND-OSTAR user cloud database and the associated settings in the application for the OSTAR heart spectrum blood pressure measurement.
Setp 1
Delete your accout in the CND-OSTAR user cloud database
Setp 2
Delete the associated settings in the application for OSTAR heart spectrum blood pressure measurement
You have to reset your account password to blank in order to delete the associated settings in the application.
After that the associated settings for connecting the CND-OSTAR user cloud database is completed deleted in the application.
If you wish, you can set up your account password in the application for OSTAR heart spectrum blood pressure measurement again.
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